LoseWeight
Support & legal center

Help for your next step.

Find practical LoseWeight support, understand how your data is handled, and review the terms that apply to the service.

Get support

For app access, meal analysis, saved history, account, or subscription questions, email our support team.

vokie123@gmail.com →

Privacy

See what LoseWeight processes, why it is needed, where it is stored, and how to delete your account and data.

Read the Privacy Policy →

Terms

Review important rules for AI meal estimates, account use, Apple subscriptions, trials, cancellation, and refunds.

Read the Terms of Service →

Delete your account

In the app, open Settings, choose Delete Account, and confirm. This deletes your LoseWeight profile, meals, and stored meal images, subject to limited backup, legal, and security exceptions described in our Privacy Policy.

If you cannot access the app, email us and include the support identifier shown in the app, if available. Because LoseWeight uses anonymous identifiers, we may need information that reasonably links the request to your account.

Before you contact us

  • Camera or photo issue: confirm LoseWeight has the camera or selected-photo permission you intend to use.
  • Meal analysis issue: keep the app open on a stable network and retry. Nutrition and AI outputs are estimates, not medical advice.
  • Subscription issue: use Restore Purchases in the app. Manage or cancel subscriptions from your Apple ID subscription settings.
  • Refund request: purchases are processed by Apple, so refund requests must be submitted through Apple.
Deleting the app or your LoseWeight account does not automatically cancel an Apple subscription.